The following is a listing of the most commonly reported nursing home complaints.

1. Insufficient staffing to provide adequate and safe care.
2. Not responding to residents' needs in a timely or humane fashion (toilet, liquids, pain).
3. Staff's unresponsiveness to justified complaints by residents and family members.
4. Fear of retaliation after complaints are registered.
5. Staff's lack of ability to recognize a change in residents' condition or the signs or symptoms leading to serious illness.
6. Staff's lack of skills and knowledge to safely perform medical procedures and lack of ability to understand and follow doctors' orders.
7. Lack of communication between staffing shifts and between nursing staff and physicians, often leading to the discomfort and harm of residents.
8. Unsanitary conditions, breeding infections and illnesses.
9. Insufficient supplies to properly care for residents.
10. Constant loss or theft of clothing, personal items, and valuables.
11. Administrators' and staff's misrepresentation of facts about the actual care given to residents.
12. Intimidation of residents (who are all extremely vulnerable).
13. Medical records that are incomplete, inaccurate, fraudulent or have been destroyed.
14. Bad tasting, poorly prepared, nutritionally deficient food.
15. Insensitive, uncaring, rude, and abusive treatment of helpless residents and a general lack of compassion for all residents.
16. Administrators' and staff's belief that the everyday care level in most nursing homes, which constitutes neglect and abuse, is an acceptable care level.
17. Administrators who abuse the power of their position.

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